ÉVALUATION D’IMPACT DU PROJET D’APPUI À LA MOBILISATION DES RECETTES FISCALES AU CAP-HAÏTIEN DE 2017 à 2019
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For several years, the Departmental Directorate of Taxes of the North has faced serious challenges to which taxpayers complain on a daily basis. To find an appropriate solution, it wants to modernize with the implementation of the Support Project for the Mobilization of Tax Revenue in Cap-Haitian. Indeed, the arrival of said project in the municipality gives rise to the software Revenue Management System (RMS) which aims to gradually replace that of tax solution. This very innovative project in the municipality makes us observe certain deviations from the expectations of the beneficiaries. The most disturbing remark is the anticipated inauguration of the project and the sudden restriction of operations on the old system. The problems of false claims, double Tax Identification Numbers (TIN) and / or common TIN already existing in tax solution automatically signal restrictions that delay transactions for weeks or months depending on the severity of the case. Specimens of cash receipts, discharge, patent, and others change automatically in RMS. The objective of this memoir is to assess the impacts of the project to support the mobilization of tax revenues in Cap-Haitian from 2017 to 2019. Preliminary and useful information was presented based on the writings of other authors and the project document. The methodology of this memoir is oriented towards a quantitative approach. Information on the effects of the project on services and staff was collected from a survey questionnaire. Another survey questionnaire was used to collect data relating to the impacts of the selected variants, the level of risk management and the method of monitoring and follow-up. All the data collected were processed in tables, analyzed under the basis of discussions, and interpreted according to diagrams. These results show that the project has low internal impacts. That is, small effects have been identified on services and office staff. Only 2 of the 6 services (33.33%) were recruited for the launch of the RMS software. Regarding the general impacts, the project only acquired satisfactory marks in relation to the verification of documents and the processing of tax files. The results in terms of risk management are not very favorable. The monitoring and follow-up mode displays only positive impacts through messages.